TLC Citywest Team…

Our residents at the TLC Citywest are looked after by Linda McKenna (Director of Nursing) and her team.

Linda reports directly to our CEO/ Chief Executive Officer, Noel Mulvihill, who has considerable experience of managing elder services on a national level. Elaine Keane, Director of Clinical Services, is responsible for clinical governance as well as the standardisation and development of best practice.

Within the centre, Linda is supported by Assistant Directors of Nursing, Avril Tupas and Nivya Baby, Head Receptionist, Gillian Russel, together with our Clinical Nurse Managers, Staff Nurses, Senior Healthcare Assistants and Healthcare Assistants. Our team of Support Staff, comprised of catering staff, housekeeping staff and maintenance staff all work together to create a place that we hope you will consider a home from home. Our physiotherapist is Athish, who provides 1 to 1 and group physiotherapy to residents. Our Housekeeping and Catering Manager is Iseult Brooks. Caroline Blount is our Accounts Administrator and deals with all aspects of Residents accounts.

If you are interested in arranging accommodation with us, either on your own behalf or on behalf of a loved one, please contact us on 01-4689300 to discuss your requirements and to arrange a visit to view our facilities. Linda will be delighted to review and assess your specific requirements, to show you around our centre and will answer any questions that you may have, including financial issues such as the “Fair Deal” Scheme.

We look forward to welcoming you to TLC Citywest.

The simple message of the TLC Centre is that it is a ‘Place for Living’, where people can enjoy a fulfilling and excellent quality of life coupled with the best Medical Care available.

This Dublin nursing home is located at Citywest with a beautiful view of the Dublin Mountains, the TLC Centre is a purpose built, luxury Nursing Home designed to meet the special needs of the older person in pleasant surroundings, whilst facilitating freedom and independence for the more active, on either a permanent or temporary basis.

Older people have the opportunity to socialize, make new Friends, have Nutritious Meals, Hydrotherapy, Hair and Beauty Treatments and participate in a variety of Activities.

Our qualified chefs prepare tasty wholesome food from menus designed by a nutritionist specifically to meet the needs of our elderly residents. There is always a great choice of food and the menus are varied on a rotational basis.

Many of our residents have specific dietary requirements and particular likes or dislikes. Our chefs will go to great lengths to provide our residents with the food they like and to cook, prepare and serve it in accordance with their preferences.

Pictured left are three of our Chefs at a TLC Citywest barbecue.

This photo shows some of our residents at one of our Halloween parties.

We deal with complaints in accordance with our complaints processes, which are on display in the centre and available to you in written form on request from any member of staff.

If you have complained to us and you’re not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. by law, the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman’s remit relates to complaints about actions which occur on or after 24 August 2015. The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under “Your Service Your Say” (Residents whose place is provided under a contract with the HSE).

Contact details are as follows:

THE OFFICE OF THE OMBUDSMAN
18 Lower Leeson Street
Dublin 2.
Phone: LoCall 1890 22 30 30 or (01) 6395600