WELCOME TO TLC CARTON

TLC Carton Team…

Petrina Donnelly (Director of Nursing)

Our residents at TLC Carton are looked after by Petrina Donnelly (Director of Nursing) and her team.

Petrina reports directly to our Chief Executive Officer, Noel Mulvihill, who has considerable experience of managing elder services on a national level. Elaine Keane, Director of Clinical Services, is responsible for clinical governance as well as the standardisation and development of best practice.

Within the centre, Petrina is supported by Assistant Director of Nursing, Laura Magee, together with our Clinical Nurse Managers, Staff Nurses, Senior Healthcare Assistants and Healthcare Assistants. Our team of support staff, comprised of catering staff, housekeeping staff and maintenance staff, all work together to create a place that we hope you will consider a home from home. Our Housekeeping and Catering Manager is Eugene Kettle, Jillian Bernard is our Accounts Administrator and deals with all aspects of residents’ accounts, and Deborah Pearse is our HR Generalist.

If you are interested in arranging accommodation with us, either on your own behalf or on behalf of a loved one, please contact us on 01-9631416 to discuss your requirements and to arrange a visit to view our facilities. Petrina and Laura will be delighted to review and assess your specific requirements, to show you around our centre and will answer any questions that you may have, including financial issues such as the “Fair Deal” Scheme.

We look forward to welcoming you to TLC Carton.

The centre is ideally designed to provide high quality residential care as well as facilitate shorter stays such as respite or step-down care for adults over the age of 18 years. There are quiet rooms and areas for families to visit on all floors available to all residents in the building. In addition, there are large sitting/dining areas on all floors which have a variety of seating arrangements to cater for all resident preferences. Specifically, on the ground floor, screening will be in place to ensure that residents can enjoy a quiet environment if that is their preference. All corridors are fitted with comfortable seating where families and residents can avail of a quiet place to rest or enjoy a cup of tea and/or snack.

Call 01 963 1416 to arrange a viewing

TLC Carton is a purpose-built luxury nursing home designed to meet the individual needs of the older person in pleasant surroundings, whilst facilitating freedom and independence for the more active. TLC Carton is ideally located just off the Malahide Road and close to Beaumont Hospital.

The ethos of TLC Carton is to promote an individualised person-centred approach to care for residents and their families who choose to live in TLC. To ensure that we maintain the centre’s ethos, our staff are recruited, trained and encouraged to develop their potential to the highest standard.

This photo shows some of our residents at one of our Halloween parties

NEWS & EVENTS

Advent Calendars

TLC Carton residents have started to prepare for the festive season by creating their own Advent Calendars. Each of the calendars were creatively decorated with lovely messages for each day of the month. Well done everyone. Great job.

FEEDBACK PROCEDURES

We deal with complaints in accordance with our complaints processes, which are on display in the centre and available to you in written form on request from any member of staff.

If you have complained to us and you’re not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. by law, the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman’s remit relates to complaints about actions which occur on or after 24 August 2015. The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under “Your Service Your Say” (Residents whose place is provided under a contract with the HSE).

Contact details are as follows:

THE OFFICE OF THE OMBUDSMAN
18 Lower Leeson Street
Dublin 2.
Phone: LoCall 1890 22 30 30 or (01) 6395600

LOCATION

TLC Carton

Wellview Court,

Tonlegee Road,

Dublin 5

Telephone: 01 963 1416

Email: tlccarton@tlccentre.ie